FAQ

How Do I Set Up Walks/Potty Break Visits with Happy Paws & Pet Pals LLC?
new-client-tagBefore any dog walking/potty break visit is made, you will need to be set up as a client. Please contact Happy Paws & Pet Pals LLC to discuss your dog walking needs and schedule an initial Meet & Greet consultation with the owner/operator, Vicky Blackwell, your professional dog walker. Once the meeting date is scheduled, an email confirmation will be sent including a link to the company website where you can download and print the Service Agreement and information forms which are to be filled out prior to the Meet & Greet.

During the meeting, Vicky will interact with your dogs and go over their routine, review the Service Agreement and information forms, book your services, obtain a key to your home (see How do you access my home below for more details), and collect payment (see What is your payment policy below for more details). The Meet & Greet typically takes about 45 minutes to an hour.  

What areas do you service?
The following areas in North Carolina are served: Indian Trail (28079), Stallings and parts of Weddington and Wesley Chapel (28104, 28173), parts of Monroe (28110), and parts of Matthews (28104, 28105). If you do not see your specific area but are in close proximity to any areas listed, please contact the company to find out if services can be offered.

Who will come to my home to make the walking/potty break visits for my dogs?
Visits/walks will be performed by Vicky Blackwell, the owner/professional dog walker, of Happy Paws & Pet Pals LLC.  

Will you visit if I only want my dog(s) let out for potty breaks?
Yes. You can schedule potty breaks/let out/playtime visits for your dog(s) that do not include any walks. 

Where will my dog(s) be walked?
Your dogs will be walked in their familiar environment in your neighborhood. 

How do you access my home?
keysVicky prefers to retain a copy of the key (two keys are preferable) to your home which ensures that you are able to make reservations whenever you require her services. And if you have an unexpected or emergency need, all you have to do is contact her. All keys are kept in a lockbox when they are not in use. For your security, keys will only be identified by the name(s) of your dog(s), never your name or address. Copies of your key will be picked up at the initial Meet & Greet. If keys are not available at the Meet & Greet or if Client does not wish a key to be retained, a $10 fee may be assessed for each pick up/drop off. When requesting key return, keys must be returned directly to client in person or via registered mail.

Please be mindful to provide any codes or keys that may be needed to have to access or operate in your home including key less entry, garage keypad, storm doors, door to house from garage, back door, etc.

Do you provide daily updates?
Yes, you will receive a daily text update.

Do you offer referral fees?
Yes. Referral fees are offered to existing clients. When you refer a new client and they book and complete their first visit, you will receive $10.00 off your next scheduled visit.

How do I schedule visits?

  • For existing clients: Call/text 704-491-7964 or send an email to happypawsnc@yahoo.com
  • For new clients:  Please give as much advance notice as possible as a time must be scheduled for a meet and greet prior to you being able to reserve any walks/visits-No Exceptions. (See How Do I Set Up Walks/Potty Break Visits above).
  • All scheduling is based on first come first serve basis. Please request service as soon as possible to make sure a spot is reserved.
  • Visits can be scheduled (Monday through Friday in specfic time blocks from 10am to 6pm). Other day/times to be considered upon request and accommodated if available.

Do you offer any discounts?
There is a Discounted Weekly Package available (see Services & Rates page). 

What is your payment policy? Cash, check, credit card, bank draft
paymentNew Clients  Payment is due at the time of reservation (usually at the Meet & Greet). If participating in the Discounted Weekly Package, payment is due one week in advance, making it necessary for first and second week to be paid at time of reservation or a week in advance of first scheduled visit. First week may be prorated based on start of initial visit. Established Clients – Clients will be invoiced each Friday for that week and payment is due upon receipt of invoice. If participating in the Discounted Weekly Package, clients will be invoiced by Sunday of each week and payment is due one week in advance.    

All checks are to be made payable to Happy Paws & Pet Pals LLC. 

What happens if I have to cancel or make a schedule change?

  • Please contact Happy Paws & Pet Pals LLC within 24 hrs of any cancellations or schedule changes. In the event that cancellations are made with less than 24-hr notice, Happy Paws & Pet Pals LLC reserves the right to charge a fee equal to the value of the service or apply fees paid as credit toward future walks.
  • No credits or refunds will not be given for Discounted Weekly Package rate.

Do you provide walks/visits on holidays?
Yes. Visits are offered on New Year’s Day; Easter; Memorial Day; Independence Day; Labor Day; Thanksgiving Eve; Thanksgiving Day; Christmas Eve; Christmas Day; and New Year’s Eve. There is a $5 increase added to the regular rate for each walk/visit on these holidays.

Do you require proof of current vaccinations?
Yes, please provide proof of current rabies vaccinations at the time of initial Meet & Greet.

What happens if my dog is ill or has an emergency and is in need of a vet?
At the Meet and Greet, Vicky will ask for your veterinarian information and complete a form giving permission to take your dog to your veterinarian for treatment. In an emergency situation, your dog will be taken to your veterinarian immediately. In a non-emergency situation, you will be called first. If your veterinarian is closed, your dog will be transported to a 24-hour emergency animal hospital. Please provide your veterinarian with the Veterinarian Release Form. 

What is your inclement/severe weather policy?
Vicky will always use her best judgment while walking your dog(s) at the time of inclement/severe weather (primarily severe storms, torrential downpours, hurricanes, ice/snow). Your instructions will be carried out to the best of her ability. Your dog and its safety is her first concern. During inclement weather the following will occur:

  • Every effort will be made to drive to your home; however, the walk/visit may be shortened, interrupted, or altered due to circumstances
  • If it is not possible to drive safely to your home, your emergency contact (if applicable) will be notified
  • You will be notified. 

 Do you administer medications?
scriptAt your request and upon filling out the Permission to Administer Medications forms, veterinarian prescribed medications will be administered at no additional charge. Please have all medications and instructions available during the initial Meet & Greet.